Functionality needed to be adapted
MKB is one of Sweden's largest public housing companies with 350 employees and almost 26,000 apartments and over 1,000 commercial premises. The company is owned by the City of Malmö and around 60,000 Malmö residents live in an MKB apartment.
MKB has a business system with which they manage rentals, apartment renovations, tenant information, business data, and more. The business system, in combination with individual SaaS integrations, covers the company's need for software support for the business.
The challenge for the customer was that the system was delivered with ready-made functionality. Functionality that wasn't exactly what the customer needed. Therefore, MKB has had additional functionality developed in the form of individual SaaS integrations. However, the new features became extraneous components that put a strain on the system and required monitoring during updates. This meant that the costs of maintaining the added functionalities increased and MKB was completely dependent on its supplier. In addition, MKB had problems accessing its own data in the SaaS solutions.